Frequently Asked Questions

Everything you need to know about your Reebok gear and orders.

How can I track my Reebok order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your account and visiting the 'Order History' section.

What is the return policy for footwear and apparel?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain limited-edition drops may have a shorter return window or be final sale.

How do I find the right shoe size?

Each product page features a detailed 'Size Guide' button. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between performance running shoes and lifestyle sneakers.

Does Reebok offer a student discount?

Yes, we partner with platforms like UNiDAYS to offer verified students a special discount on full-priced items. Verification is required at checkout to apply the savings.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Klarna or Afterpay.

How should I clean my Reebok sneakers?

For leather and synthetic shoes, we recommend using a damp cloth and mild soap. For suede or knit materials, use a specialized brush. We advise against machine washing sneakers as it can damage the structural integrity of the midsole.